Privacy Policy

1. Introduction

Karggo ("we," "us," or "our") operates the Karggo logistics marketplace. This Privacy Policy describes how we collect, use, and share information from users of our website, mobile application, and related services (collectively, the "Services").

2. Information We Collect

  • Personal Identifiers: Name, email address, phone number, and physical addresses (pickup and delivery locations).

  • Provider Data: For drivers and helpers, we collect government-issued IDs, proof of insurance, and tax identification numbers via Stripe for compliance and payouts.

  • Logistics Data: Inventory data captured via our AI scanning technology, item dimensions, and weight.

  • Visual Proof: Photos and scans taken during the "Proof of Delivery" protocol to verify mission completion and quality control.

  • Location Data: We collect precise geolocation data from providers during active "Missions" to provide real-time tracking to customers.

3. How We Use Your Information

  • Facilitating Transactions: To connect customers with movers and process payments/payouts.

  • Safety & Security: To verify the identity of providers and protect against fraud.

  • Service Optimization: To improve our AI scanning accuracy and logistics routing.

  • Communication: To send mission updates, receipts, and support messages.

4. Sharing of Information

  • Between Users: We share customer locations with assigned movers and mover identities/scores with customers.

  • Service Providers: We share data with third-party processors like Stripe (payment processing) and map/cloud providers necessary for service delivery.

  • Legal Requirements: We may disclose information if required by law or to protect the safety of our community.

5. Data Security

We implement industry-standard encryption and security measures. Financial information is processed securely through Stripe; Karggo does not store full credit card numbers or bank account details on our local servers.